Customer Service

If my business has multiple ship-to locations, am I able to order for each location and be billed centrally?

Yes.  During the Checkout process you will be brought to a Billing Details page where you will have the option to ship your order to a different address by checking the box next to "Ship to a different address?".  

Where can I find safety data sheets (SDS) for products offered for sale on www.paintsupply.com?

Paint Supply partners with PERS (Professional Emergency Resource Services) to serve as its customers’ online resource for the SDS (formerly known as MSDS) of all of all products offered for sale on www.paintsupply.com.  Registered Paint Supply customers are able to access PERS’ web site, along with a username and password, upon login on Paint Supply’s web site.

How do I set up an account with Paint Supply?

Please click on the Login or Register button at the top of this page to create an account. If you need any assistance in the registration process, please contact Customer Service Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com).

When and how can I contact Paint Supply’s Customer Service team?

Customer Service hours of service are Monday-Friday, 8:30 am – 5:00 pm PST.  They can be reached by calling 844-826-7105, or emailing questions to customerservice@paintsupply.com.

What are my payment options?

Paint Supply customers are able to pay using Visa, MasterCard, Discover, American Express, PayPal or PayPal Credit.

What is Paint Supply’s minimum order amount?

Paint Supply accepts orders of all sizes. All orders over $35 qualify for free shipping.

What freight company is used to deliver orders placed with Paint Supply?

While most orders will be delivered via UPS Ground, Paint Supply reserves the right to deliver orders via any carrier, including LTL freight carriers, for quality and/or economic reasons. Title and risk of loss pass to customer upon tender of shipment to carrier. Paint Supply only accepts orders for shipments within the continental US. Paint Supply does not ship to PO Box addresses.

Are shipping and/or handling charges applied to orders placed with Paint Supply?

At Paint Supply, we provide fast and cost-effective shipping. We offer free shipping on all orders over $35 and low shipping rates on orders under $35. For our current shipping rates, click on the Rates button at the top of the page.

Is Paint Supply’s website secure?

Paint Supply utilizes SSL certificates, which ensure that all information you provide is encrypted during the transmission process when purchasing online. Additionally, payment information is collected and processed securely by our third-party payment processor, Braintree, a PayPal Service, using Payment Card Industry (PCI) Security Standards.

What browsers and browser versions does Paint Supply support?

Paint Supply supports the most current versions of Chrome, Firefox, Internet Explorer and Safari.